Return & Refund Policy

Last Updated: Aug 4, 2026

At Woodova, we take care to ensure every product is quality-checked and safely packaged before it reaches you. If something goes wrong, here's how we handle it.

1. Return Window

You may request a return within 7 days of the delivery date. Requests made after this period will not be accepted.

2. Eligibility for Returns

Because our products are made of natural wood, minor variations in grain, color, or texture are normal characteristics—not defects—and are not eligible for return on those grounds.

We accept returns only under the following circumstances:

• Damaged Product – The item arrives physically damaged or broken.
• Empty Box – You receive an empty package.
• Wrong Product – You receive a different product than what you ordered.

Returns will not be accepted for reasons such as change of mind, incorrect size/color expectations not caused by our error, or natural wood characteristics (grain, knots, or color variation).

3. How to Request a Return

Contact us within 7 days of delivery:

• Email: woodovainnovations@gmail.com
• Phone: +91 62357 16717
• Please provide:
• Your order number.
• Clear photos/videos of the product, packaging, and shipping label showing the issue.

Our team will review your claim within 2–3 business days and notify you of the approval or rejection.

4. Return Process

Once approved, we will arrange a reverse pickup (where serviceable) or request that you ship the item back to us.

• Return shipping costs for approved claims (damaged, wrong, or empty package) will be borne by Woodova.
• The product must be returned in its original packaging, unused, and with all tags/accessories intact, unless it was received damaged or incorrect.

5. Refunds & Replacements

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

• Processing Time: Approved refunds will be processed and credited back to your original payment method within 7–10 working days.
• For prepaid orders, refunds will be credited to the original payment method.
  
• Replacement Delivery: Approved replacement products will be dispatched and delivered within 5–7 business days, subject to serviceability and location.

6. Non-Returnable Situations

Returns or refunds will not be accepted if:

• The request is made after the 7-day return window.
• The product has been damaged due to misuse, improper handling, or normal wear and tear after delivery.
• Sufficient proof (photos/videos) of the reported issue is not provided.

7. Contact Us

For any return or refund requests, please contact us:

Email: woodovainnovations@gmail.com

Phone: +91 62357 16717